FAQ

Please bring a bathing suit and a water bottle (no glass as we are a barfoot space). We provide two towels per guest. Additional towels are available on request. Bathing suits are available for purchase at the front desk, and robes are available for rent.

Kolm is a clothing-required facility. Guests must wear swimwear or wellness attire they are comfortable getting wet in during their experience. Underwear is not acceptable.

Kolm is a barefoot space beyond the locker room. We do not allow shoes, slides or sandals past the locker room. However we will allow Water Shoes or Dive Socks. See links here for allowable footwear in the space:

Water Shoes We recommend you take off in sauna.

Dive Socks These also keep your feet warm in ice bath!

Dive Socks, and Water Shoes should be indoor only.

Kolm features a 50 person sauna, 4 ice baths, tea lounge, non-gendered change rooms with lockers, private change stalls, washrooms, private showers, and a vanity area with Dyson hair dryers and personal care essentials.

You’ll find us at Cambie & 8th, across from Whole Foods. Enter through the lobby of 525 W 8th. Our studio is located behind the concierge desk. If the doors are locked (weekends, holidays, evenings), use the building entry system and select “Find Kolm” or dial 1001. Parking is best found on 8th Ave or in the Whole Foods parking lot.

There is street parking on 8th Ave. Additionally, there is a large parkade under the Whole Foods across the street from our studio.

We recommend arriving at least 10 minutes early. If you do not arrive atleast 5 minutes prior to the start of your session, you risk losing your spot to the next person on the waitlist. All guided classes start on time. We do not allow late entry to guided classes to prevent disruption to the rest of the class. All guests must be in the tearoom by the start of class or risk not being allowed entry.

Yes, you may reserve up to four spots per session using your regular credit package (excluding intro offers or specially priced contest packs). Each guest must create their own Kolm account and sign a waiver before arrival.

Once your 3-month commitment has been completed, simply email us at info@kolmkontrast.com at least 7 days before your next renewal date to process the cancellation.

Yes — we offer the option to pause your membership for up to 3 months within any 12-month rolling period. To arrange a pause, email our team in advance of your next billing cycle.

Yes — Kolm is an 18+ facility.

While all offerings are suitable for newcomers, we suggest starting with a Self-Guided session. You’ll receive 1:1 support from one of our expert guides to help orient you through the hot-cold experience.

We suggest beginning with 15–20 minutes in the sauna, followed by 1–3 minutes in the cold plunge, and finishing with rest in the tea lounge. But there is no singular path — listen to your body and move intuitively.

Our sauna ranges from 82°C to 90°C with 10–20% humidity. Cold plunges sit between 0°C and 4°C.

Always sit on a towel in the sauna. Always shower before entering ice bath.

Our mission is to create a space for shared connection amongst like-minded growth seekers. We welcome you to come through our doors alone, or with friends. We encourage respectful conversation in the sauna, tea lounge and change rooms. Note that this is a flirt free zone.

 Disconnect to reconnect. We are a cell phone free facility. We ask all guests to leave their cell phones in their lockers. 

One exception to this rule is to briefly take photos of yourself or our space during free time in your session. Please ensure no other guests are photographed without their consent. 

As a small business, we are so grateful for your support in sharing our space with your online community. Please tag us @kolmkontrast. Feel free to ask one of our staff to assist you with taking pictures or videos.

Please consult your health professional to discuss issues or concerns. If you have a cardiac condition, a history of fainting, blood pressure issues, or you are pregnant, our facilities should only be used with a physician’s approval. Kolm cannot be held responsible for illness or injury due to guest negligence. View our Safety Policy 

Lost items are held at the front desk and donated at the end of each month. Reach out promptly if you’ve left something behind.