Front Desk
Kolm Front Desk Job Description
Kolm, launching Fall 2024, is Vancouver’s premier luxury immersive Sauna and Ice Bath experience equipped with all amenities. Offering classes and self guided sessions, our mission is to provide a learning ground for personal development, and create a community of like-minded growth seekers.
Job Overview
The Front Desk team is responsible for delivering the highest level of customer service to all guests and prospective clients. The ideal candidate is passionate, friendly, present and experienced in delivering exceptional customer service. They will ensure optimal flow of guests throughout the space, complete studio tours, ensuring prompt response to any inquiries such as in person, email, phone or social media. Front Desk will report any issues to the General Manager or manager on duty. We are looking for someone who enjoys connecting with others, is calm, warm, and has superior skills in communication and organization.
Responsibilities
- Knowledgeable of the brand mission, core values and culture, setting an example for guests and staff alike.
- Responsible for all customer service needs: checking in guests, answering phone calls, emails and digital inquiries.
- A problem solver that provides solutions for customer needs, customer complaints or account issues.
- First name culture with guests to build a sense of community and belonging.
- Takes pride in the customer experience, driving sales, knowledge of class offerings, current promotions and all aspects of the sales process.
- Responsible for managing Mariana Tek; from sign-in and attendance, to sales reports and booking services. Updates customer accounts, managing memberships, credits, cancellations and collection of overdue accounts.
- Completes opening and closing checklists as needed.
- Offering thoughtful, clear communications with Management, Sweat Equity, Guides and Cleaning teams.
- Reports to General Manager: customer service needs, client account issues, sales reports, cleaning support needs including; regular inventory reporting, studio maintenance issues and any operational needs.
- Engages in our internal slack channel to provide feedback and shoutouts.
- Regular circulation of all areas to ensure proper organisation and cleanliness; front desk, change rooms, maintaining tea room, sauna + ice bath maintenance, washrooms and staff/storage room, laundry, retail and organizing lost-and-found items.
- Perform other studio duties as needed.
- Front desk team may assist Guides will flow of people from sauna to ice bath mid class.
Physical Requirements
- Work on your feet for 8 hours
- Move, pull carry or lift 20 pounds
- Must be able to kneel, bend, reach, and climb Able to work in an environment with large temperature variations
- Able to work in an environment with large temperature variations
Qualifications
- Must be available to work 2-3 shifts per week; ability to work a flexible schedule including, early mornings, late nights, weekends and some holidays (open year round).
- Aligns with the Kolm Kontrast Values
- Customer focused: Serving with empathy, kindness, patience and support.
- Personally committed to continuous improvement and development.
- Outgoing, empathetic and friendly personality with a strong ability to connect with others.
- Strong work ethic and habits including reliability, punctuality, and organisational skills.
- Ability to multi-task and function in a fast paced environment; communicates clearly, is a self-starter and team player.
- Proficiency with computers, Mariana Tek (client booking software).
- Previous customer service and administrative experience required; fitness, wellness industry and sales experience preferred.
Benefits
- Compensation: $18-22 per hour
- Flexible scheduling
- Complimentary unlimited standby membership
- Career development directly with Founders
- Friends and family passes
- Retail and product discounts
- Team events
- Premium, wellness-focused environment
About Us
Kolm is a luxury immersive Sauna and Ice Bath experience at Cambie & 8th, Vancouver complete with a tea lounge and full service amenities, launching late Fall 2024.
Our mission is to provide a learning ground for personal growth. To create a space for connection and a community of like-minded growth-seekers. We believe the path of personal progress is an endless practice, and we go farther by walking that path together.
Our class programming balances Western psychology, neuroscience, and scientifically backed hot and cold protocols with proven Eastern philosophy principles and practices such as meditation, breathwork, visualization, somatics and bodywork.
We illuminate the path to find Kolm within by imparting tools of self-regulation that can be used within our space and beyond our walls, making our community happier and healthier.
You will receive personal and professional development opportunities with training on facilitation, meditation, breathwork, the science of hot / cold, improving longevity, gratitude, holding space, and being of service to others.
You will help people transform their lives by improving their courage, health, connection to their emotions, and relationship with themselves. Join us to drive the future of holistic wellbeing – physical, and mental, to help our community become their happiest and healthiest self.
Kolm’s vision is to expand multiple Canadian and international locations within the next 10 years. There is ample opportunity to grow within our company alongside the business.
How to Apply
We love people that are excited about our mission. Please complete the following steps to submit your application:
- Answer three short questions in the video link
- Answer the written questions in this form
- Submit your resume to info@kolmkontrast.com using subject line APPLICATION: FRONT DESK confirming you have completed the written and video portions of the application
All qualified candidates will be contacted via email with next steps
